Frequently Asked Questions
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Frequently Asked Questions
Shipping
How long will it take to ship my units?
The delivery time of your unit depends on the destination. Under normal circumstances, the delivery should be within 90-120 days.
Does my purchase cover shipping?
Before finalizing your purchase with Nestron, your sales associate will confirm with you whether you will be assigning your own Forwarder or assign Nestron to assist in the forwarding. Prices may vary depending on the final order confirmation.
If I decide to have Nestron cover my delivery, who will be handling my shipment?
Nestron will assign a Forwarding Company with the rates most acceptable to current times and ship your order according to the date with the lowest Forwarding Charges. If let’s say you wish to ship on an exact date with an additional Forwarding Rate, the quotation for the shipping and handling process will be provided from the Forwarder to the client directly, Nestron takes no processing fee from this process. If the client chooses to use the suggested Forwarder’s service, all payment will be done directly from the client to the Forwarding Company.
Does Nestron do door-to-door shipment?
Before finalizing your purchase with Nestron, your sales associate will confirm with you whether you will be assigning your own Forwarder or assign Nestron to assist in the forwarding. The Forwarding progress you choose may be Door-to-Door or even Port-to-Port. Prices may vary depending on the final order confirmation.
Is there insurance coverage for my shipment?
Forwarding insurance is a must-purchase item upon shipping. This is to ensure coverage of any accidents happening during shipment. The insurance purchase will be done with the forwarding.
What is in-land shipping?
In-land shipping refers to the part of shipment from site to delivery port and from arrival port to your destination. This is where all the customs clearance and declarations will be handled accordingly.
Can I secure the shipping fees since it is always unstable?
Unfortunately, this option is not available as no Forwarding Companies will be willing to take the risk. For example, if the Suez Canal accident or Port Congestions were to happen again, the delivery charges will differ drastically.
Who will be responsible for taxes and customs clearance?
The assigned Forwarding Company whether by Nestron or by Client will assist you in this progress. There will be SOP and documentation needed which will be assisted and provided by both Nestron and the Forwarder.
How can I declare my goods for customs clearance?
The assigned Forwarding Company whether by Nestron or by Client will assist you in this progress. There will be SOP and documentation needed which will be assisted and provided by both Nestron and the Forwarder.
Can I assign my own forwarding company to handle my order?
Definitely yes! Kindly let your sales assistant know if this is the shipping option you are going for. Our team will be arranging the related shipment accordingly.
Payments
What are the payment terms for Nestron?
Nestron payment terms are made 100% upon confirmation of order. Full payment must be made before Nestron release the units to be shipped. Other payment plans are available, please contact our sales assistant for further discussion.
If you wish to secure the payment through our store, you may pay the 10,000 USD as a booking fee, our sales assistants will contact you within 24 hours to assist you in further payment.
What are the payment channels/ What payment method is accepted in Nestron?
Direct payment to our company bank account in Singapore
Bank: OCBC (Oversea-Chinese Banking Corporation)
Swift Code:OCBCSGSG
USD Account No.: 601187537201
Account Name: NESTRON HOUSE PTE. LTD
Beneficiary Bank Add.: OCBC Centre Floor 9 65 Chulia Street
Beneficiary Bank Tel.: +65 875 60 301
Through our online payment, which consists of around 3.5% service charge to be handled by our client. The payment channel will be open once the purchase is confirmed, we will provide you a secure link where you can make payment. Our online payment provider is Stripe.
How can you ensure my payment is secured?
You will receive an official Pro-forma Invoice from Nestron prior to your payment, the invoice consists of your payment terms and other secured details regarding your payment. Nestron sales associate will update you when payment received. You are advised to keep your transaction slip for future reference. All trade made with Nestron is strictly following the guidelines of Singapore International Trade Law.
Why is the payment made directly into a bank account?
The payment is made directly into Nestron bank account to keep the transaction fee to a minimum. We understand that foreign transaction takes up to a few days and currency conversion may put you in a hefty service charge, thus the move to make the purchase payment directly into our bank account.
If you feel uncomfortable in doing so, we have a 3rd party secured payment service using Stripe, kindly note that there will be a 3.5% service charge for this service.
Is there any financial aid available? / Can I get a loan for Nestron purchase?
Nestron has secured a financing aid option available for US clients. If you wish to find out how to get financial assistance, kindly contact your assigned sales representative. For other countries, kindly seek aid from your local financial institution as they are most likely to provide you with a suitable financing solution.
Can my booking fees/deposit be refunded?
Booking fees can be refunded only if you can prove that the approval of using Nestron units in your local community is rejected by your local council.
What will happen if I reject the results of the inspection?
You are required to point out which part of the inspection caused the rejection. (eg: lights not working) Nestron team will work to fix the problem and ask for another round of inspection until our clients are satisfied with the end results.
Why does the shipping payment go to another company?
The shipping services are provided by the forwarding company either assigned by Nestron or the client’s own assigned company. To ensure none of Nestron’s employees is not taking extra charges from our clients, Nestron will hand over any quotation and invoices quoted by the forwarding company directly to our client.
I don’t trust Nestron taking half the full payment, what if I don’t get my house in the end?
All trade made with Nestron will be listed in the Pro-forma Invoice which also acts as a contract binder between us and our clients. Nestron and our clients are protected under International Trade Laws of Singapore.
Product
Can we change the color of our products? If yes,can more color options be provided?
Technically yes, Nestron is able to blend up any color or finishes for our product however the customization must be approved by Nestron management. Any agreed terms in customization must be made through signing our Order Request Form with the sales associate assigned to you by Nestron before proceeding.
If solar system function is added, do I still need to rely on local power supply?
Our bigger solar plans are suggested to have enough coverage for daily power consumption including floor heater. However, we cannot guarantee any appliances connected added after-sales will affect the solar power consumption, kindly revise with your local seller before purchase.
Why there are two different solar plans offered?
We have 2 plans offered for solar system, a bigger and smaller battery version for different client use as some client do not need the bigger battery version.
How does Nestron choose the building materials?
Nestron units are mainly built with steel. Other construction materials are chosen depending on many factors such as where you will be placing your house or any other customization. Any agreed terms in customization must be made through signing our Order Request Form with the sales associate assigned to you by Nestron before proceeding.
How can we guarantee the main steel structure will not rust?
The steel in construction has strong resistance against vapor to a certain extend. Our steel goes through galvanizing progress to strengthen the life span and anti-rust feature.
How does pest resistance work?
Steel itself is a anti-pest material, thus making Nestron units pest resistant.
Will there be any major development plans for C1/C2?
We will have version updates for all product lines annually (approximated timeline) or depending on client demands and feedbacks.
Are there any insulation material changes for different climates?
Customization for insulation layers are available to suit different regulations and weather conditions.Any agreed terms in customization must be made through signing our Order Request Form with the sales associate assigned to you by Nestron before proceeding.
How is the septic tank waste processed?
You can refer to how our connectors work. Basically, once the units arrive, make sure your local contractor is there to connect the pipes and it will work as a normal toilet!
For video reference kindly visit https://www.youtube.com/watch?v=dW1xhEdAk_s
Can we deliver non-furnished units?
This customization is not recommended especially for Cube Series as most of the furniture are built-in due to many curved edges to be found in the design. The customization option is available for request. Any agreed terms in customization must be made through signing our Order Request Form with the sales associate assigned to you by Nestron before proceeding.