frequently ask questions

The delivery time of your unit depends on the destination. Under normal circumstances, the delivery should be within 90-120 days.

Before finalizing your purchase with Nestron, your sales associate will confirm with you whether you will be assigning your own Forwarder or assign Nestron to assist in the forwarding. Prices may vary depending on the final order confirmation.

Nestron will assign a Forwarding Company with the rates most acceptable to current times and ship your order according to the date with the lowest Forwarding Charges. If let’s say you wish to ship on an exact date with an additional Forwarding Rate, the quotation for the shipping and handling process will be provided from the Forwarder to the client directly, Nestron takes no processing fee from this process. If the client chooses to use the suggested Forwarder’s service, all payment will be done directly from the client to the Forwarding Company.

Before finalizing your purchase with Nestron, your sales associate will confirm with you whether you will be assigning your own Forwarder or assign Nestron to assist in the forwarding. The Forwarding progress you choose may be Door-to-Door or even Port-to-Port. Prices may vary depending on the final order confirmation.

Forwarding insurance is a must-purchase item upon shipping. This is to ensure coverage of any accidents happening during shipment. The insurance purchase will be done with the forwarding.

In-land shipping refers to the part of shipment from site to delivery port and from arrival port to your destination. This is where all the customs clearance and declarations will be handled accordingly.

Unfortunately, this option is not available as no Forwarding Companies will be willing to take the risk. For example, if the Suez Canal accident or Port Congestions were to happen again, the delivery charges will differ drastically.

The assigned Forwarding Company whether by Nestron or by Client will assist you in this progress. There will be SOP and documentation needed which will be assisted and provided by both Nestron and the Forwarder.

The assigned Forwarding Company whether by Nestron or by Client will assist you in this progress. There will be SOP and documentation needed which will be assisted and provided by both Nestron and the Forwarder.

Definitely yes! Kindly let your sales assistant know if this is the shipping option you are going for. Our team will be arranging the related shipment accordingly.

If there is damage during shipment, you may file an insurance claim with either the vessel provider or the Forwarding Company. Any related processes will be handled through the Forwarding Company, and Nestron will provide assistance with documentation if needed."

Yes, you are expected to arrange for craning and contractor services upon the arrival of your Nestron units. This is to place the units on your desired land and connect with local water, sewage, and electricity.

Nestron payment terms are made 100% upon confirmation of order. Full payment must be made before Nestron release the units to be shipped. Other payment plans are available, please contact our sales assistant for further discussion. If you wish to secure the payment through our store, you may pay the 10,000 USD as a booking fee, our sales assistants will contact you within 24 hours to assist you in further payment.

Direct payment to our company bank account in Singapore. Bank: OCBC (Oversea-Chinese Banking Corporation). Swift Code: OCBCSGSG. USD Account No.: 601187537201. Account Name: NESTRON HOUSE PTE. LTD. Beneficiary Bank Add.: OCBC Centre Floor 9 65 Chulia Street. Beneficiary Bank Tel.: +65 875 60 301. Through our online payment, which consists of around 3.5% service charge to be handled by our client. The payment channel will be open once the purchase is confirmed, we will provide you a secure link where you can make payment. Our online payment provider is Stripe.

You will receive an official Pro-forma Invoice from Nestron prior to your payment, the invoice consists of your payment terms and other secured details regarding your payment. Nestron sales associate will update you when payment received. You are advised to keep your transaction slip for future reference. All trade made with Nestron is strictly following the guidelines of Singapore International Trade Law.

The payment is made directly into Nestron bank account to keep the transaction fee to a minimum. We understand that foreign transaction takes up to a few days and currency conversion may put you in a hefty service charge, thus the move to make the purchase payment directly into our bank account. If you feel uncomfortable in doing so, we have a 3rd party secured payment service using Stripe, kindly note that there will be a 3.5% service charge for this service.

Nestron has secured a financing aid option available for US clients. If you wish to find out how to get financial assistance, kindly contact your assigned sales representative. For other countries, kindly seek aid from your local financial institution as they are most likely to provide you with a suitable financing solution.

Booking fees can be refunded only if you can prove that the approval of using Nestron units in your local community is rejected by your local council.

You are required to point out which part of the inspection caused the rejection. (eg: lights not working) Nestron team will work to fix the problem and ask for another round of inspection until our clients are satisfied with the end results.

The shipping services are provided by the forwarding company either assigned by Nestron or the client’s own assigned company. To ensure none of Nestron’s employees is not taking extra charges from our clients, Nestron will hand over any quotation and invoices quoted by the forwarding company directly to our client.

All trade made with Nestron will be listed in the Pro-forma Invoice which also acts as a contract binder between us and our clients. Nestron and our clients are protected under International Trade Laws of Singapore.

Nestron provides free storage for one month under normal circumstances. In force majeure events like natural disasters or wars, both parties can negotiate.

Technically yes, Nestron is able to blend up any color or finishes for our product however the customization must be approved by Nestron management. Any agreed terms in customization must be made through signing our Order Request Form with the sales associate assigned to you by Nestron before proceeding.

Our bigger solar plans are suggested to have enough coverage for daily power consumption including floor heater. However, we cannot guarantee any appliances connected added after-sales will affect the solar power consumption, kindly revise with your local seller before purchase.

We have 2 plans offered for solar system, a bigger and smaller battery version for different client use as some client do not need the bigger battery version.

Nestron units are mainly built with steel. Other construction materials are chosen depending on many factors such as where you will be placing your house or any other customization. Any agreed terms in customization must be made through signing our Order Request Form with the sales associate assigned to you by Nestron before proceeding.

The steel in construction has strong resistance against vapor to a certain extend. Our steel goes through galvanizing progress to strengthen the life span and anti-rust feature.

Steel itself is a anti-pest material, thus making Nestron units pest resistant.

We will have version updates for all product lines annually (approximated timeline) or depending on client demands and feedbacks.

Customization for insulation layers are available to suit different regulations and weather conditions.Any agreed terms in customization must be made through signing our Order Request Form with the sales associate assigned to you by Nestron before proceeding.

You can refer to how our connectors work. Basically, once the units arrive, make sure your local contractor is there to connect the pipes and it will work as a normal toilet! For video reference kindly visit https://www.youtube.com/watch?v=dW1xhEdAk_s

This customization is not recommended especially for Cube Series as most of the furniture are built-in due to many curved edges to be found in the design. The customization option is available for request. Any agreed terms in customization must be made through signing our Order Request Form with the sales associate assigned to you by Nestron before proceeding.

Composting toilet add-on option is available. Kindly contact our sales assistance for this add-on option.

You can refer to how our connectors work. Basically, once the units arrive, make sure your local contractor is there to connect the connectors. Kindly refer to our video playlist to see the process. For video reference kindly visit https://www.youtube.com/watch?v=dW1xhEdAk_s

Yes, Nestron will build the units according to your country’s building code through your assistance in providing the regulations. Our team will assist you in this process of getting the related documents ready.

For certain areas that often face strong winds, weight customization will be needed to enhance the resistance. The customization is available through our sales assistance. Any agreed terms in customization must be made through signing our Order Request Form with the sales associate assigned to you by Nestron before proceeding.

Depending on the model and customizations, our units weight anywhere from 4 tons to 7 tons.

Depending on availability and possibilities. Any agreed terms in customization must be made through signing our Order Request Form with the sales associate assigned to you by Nestron before proceeding.

For any heavy customization, a redesign and engineering fee will be charged (approximately USD30,000.00) for your customized plan. The manufacturing fee depends on your customized plan.

Emergency exits are available as additional options.

Our standard configuration includes appliances such as an induction cooker, range hood, water heater, digital lock, background music player and electric blinds.

Nestron currently does not have an online smart system. Our clients can connect their own Smart Housing assistance such as Alexa or Google. All smart appliances that adapt with your preferred Smart System can be purchased through Nestron or yourself depending on your convenience.

Canny is a soon-to-be Smart System under Nestron. It is still currently in the development stage and we will be releasing more details soon!

Yes you will. The lock has its own battery which consumes power through portable battery packs that you can get in convenient stores. In case of emergency, you can still unlock the digital lock with keys that will be sent to you during shipment.

A flat and stable surface will do. If your land happens to be in places of uneven or soft surfaces (mountain slopes/ sandy beaches) Kindly advise our sales assistance as we can provide you with solution plans.

Nestron offers a floor-heating system as an add-on. This is a built-in system that allows a balance heat distribution throughout your house during Winter.

Currently Nestron offers Solar System and composting toilet as off-the-grid add-ons.

Nestron Units can be connected to any off-grid systems as the piping and electric connections work just like a normal house. Kindly refer to our video playlist to see the process. https://rb.gy/3tn2i

The battery size varies according to the product model/ solar panel model. Kindly contact our sales to get the configuration list.

We offer a warranty in accordance with local laws.

The entire manufacturing process usually takes 90-120 days.

Additional configurations, such as smoke detectors and alarm systems, can be included based on customer requirements.

We recommend not to do so as the construction is made in a one-piece frame. If you insist on the progress, Nestron is not responsible for any damaged loss. Warranty on the product will be deemed invalid for man-made damages. If you insist and need to do drilling modification, kindly contact our sales team. Our team will provide you with the plan for you to do so safely.

You can track the progress through our website. You will be given a password for logging in to the tracking system. As our system is not fully functional at the moment, your sales associate will keep you updated on the progress, you may approach them anytime for the progress and we will show you the progress shots updates.

Nestron will be having the inspection process done online. Our team will have a video call with you live for the inspection. You may point out specific areas where you want to check, if there are no faulty parts, you may approve the inspection. Nestron allows 3rd party inspectors to access your units as well, kindly contact our sales if this service is needed.

Feel free to reach out to us, and we'll arrange a scheduled visit for you.